Refund policy

At DRESSTA, we want you to be happy with your purchase. If you receive an incorrect, damaged, or defective product, we are here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • You received a wrong product or wrong size.
  • The product arrived damaged or defective.
  • The product is significantly different from what was shown on our website.

To be eligible for a return, the product must:

  • Be unused and unworn.
  • Be in its original condition.
  • Have all original tags and packaging intact.
  • Not have any stains, washing marks, perfume/deodorant marks, or other signs of use.

Products that do not meet these conditions may not be accepted for return.

2. Products That Cannot Be Returned

For hygiene and product-quality reasons, we may not accept returns for products that have been:

  • Worn or washed.
  • Damaged after delivery.
  • Altered or modified.
  • Returned without original tags or packaging.
  • Damaged due to improper handling or care.

Customized or personalized products, if offered, are generally not eligible for return unless they arrive damaged or defective.

3. How to Request a Return

To request a return, contact us within 7 days of delivery.

Please provide:

  • Order number
  • Name used for the order
  • Reason for the return
  • Clear photographs/videos of the product, particularly if it is damaged or defective

Contact us at:

Email: [your email address]
Phone/WhatsApp: [your phone number]

Our team will review your request and provide further instructions.

4. Wrong or Damaged Product

If you receive a wrong, damaged, or defective product, please contact us as soon as possible with clear photos/videos of the product and packaging.

After verification, DRESSTA may provide a replacement, exchange, or refund, depending on the circumstances and product availability.

5. Size Exchange

If you ordered the wrong size, you may request an exchange within 7 days of delivery, provided the product is unused, unwashed, and has its original tags and packaging.

Size exchanges are subject to product availability.

If the requested size is unavailable, we may offer an alternative solution such as a refund or store credit.

6. Return Shipping

For products that are wrong, damaged, or defective due to our error, DRESSTA will bear the applicable return shipping cost.

For returns or exchanges due to customer preference or incorrect size selection, return shipping may be the customer's responsibility.

7. Refunds

Once the returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to the original payment method, where applicable.

Depending on your bank/payment provider, the refunded amount may take additional time to appear in your account.

Any applicable shipping charges may be non-refundable unless the return is due to an error on our part.

8. Cash on Delivery Orders

For eligible COD orders, refunds will generally be processed through a suitable bank account/UPI payment method after the return has been approved.

We may request the necessary payment details to process the refund.

9. Return Inspection

All returned products are subject to inspection.

DRESSTA reserves the right to reject a return if the product does not meet the return conditions described in this policy.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Once an order has been shipped or processed, cancellation may no longer be possible. In such cases, you may need to follow the applicable return procedure.